How can we help?
Support for SELION Agent and the SELION.AI app on iOS and Android.
Tell us what happened, which platform you use, your app version, and the steps that led to the issue. Do not email passwords, payment-card details, or other secrets.
Contact support
Email [email protected]. Include the email address connected to your account only when it is needed to locate the issue.
Send a support request
Include your device, operating-system version, app version, and a short description of the expected and actual result.
Email supportCommon help topics
SELION Agent and outfit generation
If a recommendation is not grounded in your wardrobe, mention the Agent mode you used and attach a screenshot of the conversation. Do not include private information that is not relevant to the issue.
Wardrobe upload or sync
Confirm that the app can access your photos and that your connection is stable. Keep the app installed while support investigates so local diagnostic context is not lost.
Virtual Try-On
Use a clear, well-lit photo where the person is visible and select the intended wardrobe item. If generation fails, include the error message and app version in your request.
Subscriptions and purchases
Subscriptions are managed by the store where the purchase was made. Use Apple subscription settings for iOS purchases and Google Play subscription settings for Android purchases. Never email a full receipt containing sensitive payment information.
Delete your account and data
In the app, open Settings, choose Delete Account, and confirm the irreversible deletion flow. If you cannot access the app, contact support from the email associated with the account.